Privacy Policy
Last updated: January 2025
UtilSync ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IoT monitoring services and visit our website.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide when using our services, including:
- Name and contact information (email address, phone number)
- Company or organization name
- Account credentials
- Billing and payment information
1.2 Device and Sensor Data
Our IoT monitoring platform collects telemetry data from connected devices, including:
- Energy consumption readings
- Water flow measurements
- Temperature and humidity levels
- Generator status and fuel levels
- Device identifiers and metadata
1.3 Usage Information
We automatically collect certain information when you access our platform, including:
- IP address and browser type
- Pages visited and features used
- Date and time of access
- Referring website addresses
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our IoT monitoring services
- Process transactions and send related information
- Send alerts, notifications, and service updates
- Respond to your comments, questions, and support requests
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law or to protect our rights
- With Your Consent: When you have given us permission to share
4. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication requirements
- Employee training on data protection
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Telemetry data is retained according to your service plan and can be configured based on your requirements.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Data portability
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings.
8. Third-Party Services
Our platform may integrate with third-party services. These services have their own privacy policies, and we encourage you to review them.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: info@utilsync.com